Make-safe enquiries
Need help after property damage?
Contact us about your policy and the insurer’s process for urgent make-safe assistance.
Call Royal Insurance →A broker to help you through it.
Call 1800 787 980 or email [email protected].
Monday–Friday, 8:30am–5pm AEST.
Put immediate safety first
If there is an immediate danger or emergency, contact the emergency services.
Contact your broker or insurer
Tell us what happened and have your policy details available. We can help you identify the appropriate claims contact and next steps.
Keep a record
Where it is safe, keep photographs, invoices and details of work undertaken. Whether costs are covered depends on your policy and the insurer’s assessment.