What to Do When Something Happens
In an emergency, your first step should be to contact the appropriate authorities or service providers:
- Fire Damage: Contact the fire department immediately.
- Water Leaking / Burst Pipes: Get in touch with a plumber.
- Someone Injured: Call for an ambulance.
- Roof Damage: Call a local builder / roof plumber to help secure the area.
- Break-in / Theft: Contact the police.
Responsibilities
It's important to take prompt action to minimise further damage. Your policy may require you to take steps to secure your property, known as "emergency repairs." For instance, if your roof is damaged, placing a tarp over it can prevent additional water damage.
While insurers might assist with arrangements, the obligation to act quickly falls on you as the policyholder.
Contacts for Insurers
- Hutch: 1300 900 216
- Axis: (03) 8660 7066
- CHU: 1800 022 444
- Flex Insurance: 1800 022 444
- Longitude: 1300 442 676
- QUS: 1800 940 830
- SCI: 1300 724 678
- SUU: 1800 788 435
- IIS (isStrata): 02 4851 4017
- For other insurers, refer to your policy documents which were sent to you via e-mail.