Terms of Engagement

How we work with you

1. Introduction

1.1 These Terms of Engagement (the “Agreement”) set out the terms and conditions under which Royal Insurance Brokers (“Royal Insurance”) provides insurance broking services to its clients.

1.2 By engaging Royal Insurance, the Client agrees to the terms and conditions set out in this Agreement.

2. Scope of Services

2.1 Royal Insurance will provide the following insurance broking services to the Client:

  • Assessing the Client’s insurance needs and recommending appropriate insurance solutions;
  • Placing insurance coverage with insurers on behalf of the Client;
  • Assisting with claims management and settlement; and
  • Providing ongoing support and advice to the Client in relation to insurance matters.

2.2 Royal Insurance will use its best endeavours to obtain the most appropriate and cost-effective insurance solutions for the Client.

3. Duty of Care

3.1 Royal Insurance will act with due care and skill in the provision of its services, and will comply with all relevant laws, regulations, and codes of practice.

3.2 Royal Insurance will maintain appropriate professional indemnity insurance coverage.

4. Client Obligations

4.1 The Client will provide accurate and complete information to Royal Insurance, and will promptly inform Royal Insurance of any changes to their insurance needs or circumstances.

4.2 The Client will cooperate with Royal Insurance in the provision of its services, and will promptly provide any information or documentation requested by Royal Insurance.

4.3 The Client is responsible for ensuring that the insurance solutions recommended by Royal Insurance meet their insurance needs and requirements.

5. Fees and Commissions

5.1 Royal Insurance’s fees and commissions will be disclosed to the Client in writing before any insurance is arranged. The Client may be required to pay a fee for the broker’s services.

5.2 Royal Insurance will receive commission from insurers in respect of insurance policies placed on behalf of the Client.

5.3 Royal Insurance may charge the Client a fee for additional services, such as claims management and risk management consulting.

6. Conflicts of Interest

6.1 Royal Insurance will act in the best interests of the Client at all times, and will disclose any conflicts of interest that may arise in the provision of its services.

6.2 If a conflict of interest arises, Royal Insurance will take all reasonable steps to manage the conflict in the best interests of the Client.

By engaging Royal Insurance, the Client acknowledges and agrees to these terms of engagement.