Frequently asked Questions

Learn more about Royal Insurance and what it means to use an insurance broker

What insurance companies do you work with?

We only use large reputable Australian and international insurers and underwiting agencies. This means they have strong security, service and reputation in the market.

Are you a licensed insurance broker?

To provide advice and offer insurance services we are licensed by the Australian Securities and Investments Corporation (ASIC).

What is an insurance broker and how do they differ from an insurance agent?

An insurance broker is a professional who helps clients find the right insurance policy for their needs. Unlike an insurance agent, who typically represents a single insurance company, a broker represents the client and works with multiple insurance companies to find the best coverage at the best price.

How do I choose the right insurance broker for my needs?

When choosing an insurance broker, it is important to consider their reputation, experience, and specialization in the type of insurance you need. You should also look for a broker who is transparent about their fees and willing to take the time to understand your specific situation and needs.

Can an insurance broker help me compare quotes from different insurance companies?

Yes, an insurance broker can help you compare quotes from multiple insurance companies to find the right policy for your needs. They can provide advice on the coverage and exclusions in each policy, as well as the financial stability and claims-paying ability of the insurance company.

Does it cost more to use an insurance broker?

We typically charge a fee for service included in your total premium, however this doesn't mean you pay more overall as we use our market knowledge and access to obtain competitive premiums, fee included!

How long does it take to get insured?

Generally speaking we can insure you same day, however some needs are more complex or require oversight and review. We'll let you know expected time frames when dealing with your enquiry.

What payment options do you offer?

We use the DEFT facility, this allows you to use BPAY, Credit Card, EFT. We can also organise premium funding to allow you to pay your premium back via monthly, fortnightly, or weekly repayments.

Why use an insurance broker?

There are many reasons you should use an insurance broker. These include: 1. Access to more insurers 2. Act on your behalf, not the insurers. 3. We are knowledgable and experts in our field. 4. We can help guide you through your claim. 5. We have the negotation skills to ensure you are paying the right premium for the right product.

Is it necessary to use an insurance broker, or can I purchase insurance directly from an insurance company?

It is not necessary to use an insurance broker to purchase insurance, as you can directly contact insurance companies to obtain quotes and purchase policies. However, an insurance broker can provide valuable expertise and guidance in selecting the right policy and ensuring you have adequate coverage for your specific needs.

Can an insurance broker assist with filing a claim or understanding my policy coverage?

Yes, an insurance broker can assist with filing a claim and understanding the details of your policy coverage. They can provide guidance on the claims process and help ensure that your claim is handled efficiently and fairly. They can also help you understand the exclusions and limitations in your policy and explain how they may affect your coverage.